Frequently Asked Questions


How to start using SKAi2 Pay? 

  • Download the SKAi2 Pay app: Visit your app store, search for Skai2 Pay, and download the application on your device.
  • Create an account: Open the app, click on “Sign Up,” and provide your email address, a secure password, and basic personal details.
  • Verify your identity: Follow the prompts to verify your identity. Usually, this involves confirming your email or phone number.
  • Submit required documents: To complete registration, upload necessary documents such as a valid ID or proof of address when prompted. Once verified, you’re ready to use SKAii2 Pay!

What is accepted?

  • Bank statements
  • Utility bills
  • Internet/Cable TV/House phone line bills
  • Tax returns
  • Council tax bills
  • Government-issued certifications of residence

What is not accepted?

  • Screenshots
  • Mobile phone bills
  • Medical bills
  • Receipts for purchases
  • Insurance statements

Make sure that document contains your full name, address and is not older than 3 months.

How to add Mastercard within SKAi2 Pay?

  • Start with “My Personal Account”
  • Choose “Cards”
  • Click “Add”
  • Receive a one-time PIN via SMS
  • Enter the code
  • Your card is ready to use

How to add MasterCard to Apple e-wallet (iOS)?

  • Go to Wallet, 
  • Click “Add debit/credit card”,
  • Scroll down to “Others” and click there,
  • Enter your Mastercard number, expiry date and CVV,
  • Click add.

Contact us via email at support@skai2.com

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